Return Policy

1. All Sales Final

All sales are final and non-refundable. Because DS Universe software is delivered digitally and can be copied upon delivery, no refunds, exchanges, or credits are provided once download access or files have been issued, or your license has been activated, except where a refund is required by applicable law. By completing your purchase, you expressly acknowledge and consent to this policy.

This applies to the DS Essentials Vault membership, to any one-time purchase, and to every product.

2. Free Products

Products offered at no charge go through the same checkout at no cost and need no license or activation. As nothing is charged, there is nothing to refund.

3. Before You Buy

Every product page on dsuniverse.net describes what the product does, and our support team answers questions before you buy, including which product fits what you trade and what it needs to run: support@dsuniverse.net. Please make sure that:

• You use NinjaTrader 8, version 8.1.8.1 or newer;
• The product fits the way you trade and the data you have;
• For a paid product, you enter the email address on your NinjaTrader account at checkout, not your Whop email. Your license is activated on that NinjaTrader account.

4. If Something Goes Wrong

A problem with an order is fixed, not refunded. Contact support@dsuniverse.net and we will help with:

• Activation (paid products). Licenses are activated by hand and are not instant. If your product is still not active after a reasonable wait, write to us with your order details. Products offered at no charge need no activation.
• A wrong or changed NinjaTrader email. We will correct the email and activate the license on the right NinjaTrader account.
• Installation. We will help you import the product, restart NinjaTrader, and get it onto the right chart.

Support emails are answered by a person during US market hours, usually the same day.

5. Refunds Required by Law

Where applicable law requires a refund, we will provide it as that law requires. Refunds are returned through Whop to the original payment method. When a purchase or membership payment is refunded, the license for it ends and you must stop using and delete the product.

6. Payment Disputes

If you have a problem with a charge, please contact us before disputing it with your bank or card issuer, so we can resolve it directly. If a payment is reversed or charged back, the license for that purchase or membership ends.

7. The DS Essentials Vault: Monthly or Lifetime

The DS Essentials Vault is offered two ways, each at the price shown at checkout. There is no free trial of either.

Monthly membership. Billed through Whop and renewing each month until you cancel. You can cancel at any time from your Whop account: you are not billed again, and the vault stays open until the end of the month you paid for. No partial refund is issued for the remainder of a paid month unless required by applicable law.

Lifetime (one-time purchase). A single payment through Whop that never renews, so there is nothing to cancel. It grants a lifetime license as defined in Sections 2 and 12 of the Terms of Service. Like every sale, it is final and non-refundable once access has been issued, except where a refund is required by applicable law (Section 1).

8. Contact

Questions about this Return Policy may be directed to:

DS Universe · support@dsuniverse.net · dsuniverse.net